SHIPPING POLICY
SHIPPING POLICY
At CiroPet, we want you to have a clear understanding of how we manage and ship your orders.
1. Countries we ship to
We currently ship to Spain, Portugal, France, Germany, and Italy.
2. Order preparation
Once payment is confirmed, the order moves to preparation. The standard processing time is approximately 2–3 business days before dispatch.
3. Delivery times
Once the order is prepared and dispatched, the transit time will depend on the destination country, the product, and the assigned carrier.
As a reference, most of our shipments have an estimated transit time of approximately 5–15 business days.
These times are estimates and must be added to the order preparation time. Under certain circumstances beyond CiroPet’s control—such as holidays, high-demand periods, logistics issues, or carrier delays—delivery may be delayed.
When a product has different delivery conditions or timeframes, this will be communicated during the checkout process where applicable.
4. Shipping costs
Applicable shipping costs will be shown to the customer before finalizing the purchase. When CiroPet offers free shipping, this will be indicated in the store or during the checkout process.
5. Order tracking
Once the order is dispatched and tracking information is available, the customer will receive the necessary details to check the status of the shipment.
6. Orders with multiple products
Some products may be prepared or shipped independently. For this reason, an order containing multiple items may arrive in more than one package and on different dates, without necessarily incurring any additional cost to the customer.
7. Delivery address
The customer is responsible for verifying that the delivery details provided during purchase are correct.
If you detect an error in the address, please contact us as soon as possible at administracion@ciropet.com. Once the order has been processed or dispatched, we may no longer be able to modify the address.
8. Delivery issues
If an order is significantly delayed, appears as delivered but has not been received, arrives damaged, or there is any other issue with transport, please contact us at:
Please include your order number and information regarding the issue so that we can review it.
9. Taxes and delivery-associated costs
The total amount and applicable taxes for the purchase will be shown during the checkout process in accordance with applicable regulations.
CiroPet will inform the customer, before finalizing the order, of any additional costs to be assumed by them when applicable.
10. Contact
For any questions regarding the shipment of your order: