Terms and Conditions
PURCHASE TERMS AND CONDITIONS
1. General Information
These terms and conditions govern purchases made through www.ciropet.com, an online store dedicated to the sale of products and accessories for pets.
Trade name: CiroPet
Contact email: administracion@ciropet.com
The full details of the business owner will be incorporated prior to the store's commercial launch.
2. Products
CiroPet strives to display the features, images, colors, and specifications of the products as accurately as possible. However, slight differences may exist due to the screen used, manufacturer updates, or inherent product characteristics.
3. Prices
The prices displayed in the store are expressed in euros (€) and will include applicable taxes where appropriate.
Before finalizing the order, the customer will be able to review the total purchase price and, where applicable, shipping costs or other applicable charges.
4. Placing an Order
To make a purchase, the customer must select the desired products, add them to the cart, and complete the payment process.
Before confirming the order, the customer can review the selected products, quantities, price, delivery address, and other information corresponding to the purchase.
Once the order has been successfully placed, the customer will receive confirmation via electronic means.
5. Payment Methods
Payments will be made using the methods available on CiroPet at the time of purchase. Accepted payment methods will be displayed during the checkout process.
6. Preparation and Shipping
Orders may require a preparation period before being handed over to the carrier. The delivery times indicated in the store are estimates and may vary depending on the product, destination country, carrier, and other logistical circumstances.
Specific conditions and estimated delivery times are detailed in our Shipping Policy.
7. Availability
All orders are subject to availability. If, after making a purchase, an exceptional lack of availability prevents a product from being supplied, CiroPet will inform the customer and proceed in accordance with applicable regulations, including, where appropriate, a refund of the amounts paid.
8. Right of Withdrawal and Returns
Where applicable, the consumer has 14 calendar days to exercise their right of withdrawal, without the need to justify their decision, counted from the receipt of the product under the terms established by applicable legislation. BOE
The conditions, procedure, potential return costs, and legally applicable exceptions are detailed in our Returns and Refunds Policy.
9. Defective or Incorrect Products
If the customer receives an incorrect, damaged, or non-conforming product, they must contact CiroPet at administracion@ciropet.com, indicating the order number and providing the necessary information to handle the issue.
This provision does not limit the rights granted to the consumer under current regulations.
10. Customer Service
For any inquiries regarding products, orders, shipping, returns, or incidents, the customer may contact:
11. Data Protection
The processing of personal data of users and customers will be carried out in accordance with our Privacy Policy and applicable data protection regulations.
12. Applicable Legislation
These conditions shall be governed by Spanish law and the applicable European Union regulations.
When the purchaser has the status of a consumer, these conditions shall not limit the rights recognized by mandatory consumer and user protection regulations.